Refund policy

 Return & Refund policy 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

 

Eligibility

• Your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging.
• You’ll also need the receipt or proof of purchase.

 

How to Start a Return

• To start a return, please contact us at monologueclosets@gmail.com.
• If your return is accepted, we’ll send you instructions on how and where to send your package.
• Returns sent back without first requesting approval will not be accepted.

Return Address:  

Monologue Closets (Shinnell Taylor)

707 South 6th Avenue

Mount Vernon, NY 10550

Return Shipping Costs

• Customers are responsible for the cost of return shipping.                                            

 

Damages & Issues

• Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item.
• We’ll evaluate the issue and make it right.

Exceptions / Non-Returnable Items

• Final sale items
• Gift cards
• Items that have been worn, washed, or damaged by the customer   

Refunds

• If approved, you’ll be refunded on your original payment method.
• Please note it may take some time for your bank or credit card company to process and post the refund.